Returns & Exchanges
At Oaktree Memorials, we understand the importance of your purchase and offer a 30-day return window for most items to ensure your complete peace of mind. Please note that custom or personalized memorials are generally non-returnable unless they arrive damaged or defective.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare the Package
Carefully pack the item in its original packaging, ensuring all protective materials are included to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use a trackable carrier to send the memorial back to our warehouse facility.
Inspection and Refund
Once our team inspects the returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing